ReplyPilot / Owner workflow

From review to reply, with your approval.

See how an authorized Google Business Profile’s reviews move through a private inbox, tone-guided draft, owner review, and publication.

Walk through the five stepsSee plans and pricing

The owner-approved path

Five clear steps

  1. Connect

    01

    Owner-authorized profile

  2. Review

    02

    Private review inbox

  3. Draft

    03

    Saved tone guides it

  4. Edit

    04

    Owner checks the text

  5. Publish

    05

    Google confirms reply

Google access requires the business owner’s authorization.

This public walkthrough does not connect a Google profile or load review data. A live connection requires the business owner to authorize Google access and select their profile in the private workspace, with ReplyPilot’s Google integration configured.

The private workspace

The review-to-reply workflow, in order.

These steps explain product actions and safeguards. They do not show sample customers, reviews, replies, or results.

  1. 01 / 05

    Access starts with the business owner

    Authorize and connect your Google Business Profile.

    In the private workspace, the business owner connects Google, grants access, and selects the verified Business Profile they manage. ReplyPilot’s Google integration must also be configured before a live connection or review sync can proceed.

    Owner actionSelect the profile to sync
  2. 02 / 05

    Reviews stay in your workspace

    Open the inbox for that profile.

    ReplyPilot syncs reviews from the selected profile into its private inbox with the rating, date, and Google reply status. Filter the inbox or start a manual sync. Syncing reviews does not publish a reply.

    Workspace viewPrivate, profile-specific inbox
  3. 03 / 05

    A private starting point

    Create a draft guided by your saved tone.

    With a reply tone saved in workspace settings, choose “Generate reply draft” on a synced review. ReplyPilot uses that review and your saved tone and guidance to prepare a private draft. Safety checks must pass before a draft is saved; tone guides wording without adding facts.

    Owner actionGenerate a private draft
  4. 04 / 05

    Your judgment stays in the loop

    Review or edit the draft as the owner.

    Read the review in context, then keep or edit the draft. It remains private until you explicitly approve publication. Reviews rated 1–3 stars and sensitive complaints stay owner-handled.

    Owner actionApprove only the text you choose
  5. 05 / 05

    Publication follows approval

    Approve and publish the reply.

    Choose “Approve & publish reply” to send the reviewed text to Google. ReplyPilot checks the final text again and reports a published reply only after Google confirms it. If Google does not confirm, the draft stays available and publication is not reported as successful.

    Owner actionGoogle confirmation is required

This walkthrough covers owner-approved replies. Automatic reply handling is a separate opt-in setting and is off by default; syncing the inbox alone never enables publishing.

Explore ReplyPilot

See whether this workflow fits your business.

Review the available plan details or request a conversation with the ReplyPilot team.

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